Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
Summary of typical conflicts in the workplace, discover proven strategies
A framework enhances understanding, empathy, and responsiveness.
Using dual concern theory to understand and resolve conflicts.
Structure 30-minute meetings into focused parts for better feedback.
Help groups move from information gathering to action in a structured and inclusive way.
Six negotiation principles help both sides get more of what they want.
A practical negotiation concept that defines where a deal is actually possible.
Persuade and inform with clarity by structuring your message.
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
Deliver clear, non-judgmental feedback by separating facts, impact, and next actions.
Have you ever faced a tough conversation at work, maybe delivering feedback or resolving a misunderstanding, and struggled to find the right words? It’s easy to get stuck between being too blunt or too vague.
If the above cases hit your pain point, then the COIN model will help you out.
COIN model is a simple framework to make every important conversation clear, respectful, and constructive.
At its core, COIN stands for Context, Observation, Impact, and Next Steps.
It is designed to structure conversations—especially those involving feedback—in a way that’s clear, objective, and actionable.
Set the scene. Why are you having this conversation?
Share specific, fact-based observations without interpretation or judgment.
Explain the effect of the behavior or situation on others, the team, or goals.
Collaboratively discuss solutions, actions, or future behaviors to address the situation.