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Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
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Give feedback that is clear, specific, and actionable by combining Feeling, Fact, and Comparison.
Most feedback is useless.
We say things like "Nice work" or "You need to do better." These are vague opinions. They do not help the receiver grow.
Even worse, vague criticism feels like a personal attack. It creates defensiveness.
The FFC Technique solves this by removing the guesswork. It forces the speaker to ground their feedback in reality. It transforms subjective feelings into objective, actionable insights.
FFC Technique is a communication skill often used in feedback to provide constructive criticism or praise effectively. FFC stands for: Feeling – Share how it made you or the team feel. Fact – Describe what actually happened. Comparison – Explain the context by comparing it to expectations, standards, or past performance.
By following these three steps, conversations stay focused on behavior rather than personality. This structure supports better workplace communication and helps both sides stay engaged in finding solutions.
Here's a breakdown of each component:
The first step is to express your feelings or emotions to the person you're providing feedback to.
It's important to start by acknowledging and articulating the emotions involved, whether positive or negative. This helps establish empathy and understanding.
The feeling is intangible after all, so in the second step, you need to provide factual information or observations related to the "feelings" you made in step one.
Stick to concrete examples and avoid making subjective judgments or assumptions. Presenting facts helps ground the feedback in reality and makes it more tangible for the recipient.
In the final step, you may offer a comparison or contrast to illustrate your point further. This could involve comparing the current situation to a previous one, contrasting it with an ideal scenario, or comparing it to the expectations or standards that are relevant to the context.
Comparisons can help clarify expectations and provide context for improvement.